REFUND POLICY

RETURNS & EXCHANGE POLICY

If you received a product that you do not want or is not your size, you can make a return request by email to: support@packgoandexplore.com with Subject Line: Return, within a period of three (3) days from the date of receipt of the product.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is requesting the return. 
  3. Order number.
  4. Order date.
  5. Date when order was received.
  6. Item number. 
  7. Description of the product. 
  8. Reason for return.
  9. Photos of reason for return, if applicable.  

Once the request is received, the company will attend to it and evaluate it in a period of up to seven (7) days by its administrative staff. When the company authorizes it, the client may send the item for physical inspection, without this guaranteeing that the return will proceed. The shipment of the product must be made within forty-eight (48) hours after the company responds by email.

The following rules will apply in all cases:

  • Request for returns will proceed, within three (3) days, starting from the date the order was confirmed delivery by the postal service. When the Company authorizes it, the client should send the product within forty-eight (48) hours, after the company responds by email. Shipping and handling costs will be covered by the client.  
  • The Company, may buy is not obligated to review return requests after forty-eight (48) hours of confirmed delivery.   
  • The products subject to return requests must be in the same conditions as they were when shipped by the Company. The price and/or brand label, decals, safety or hygiene stickers cannot have been removed, nor show use of any kind, the product must be intact, without use, without odors, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration. 
  • In cases where the company authorizes the return, the customer will receive a credit to use it within 30 days from when it was granted and will pay for the shipment.
  • The Company reserves the right to launch special offers in which it explicitly states that it will not be subject to returns. The foregoing means that it will not be subject to the aforementioned process. 
  • In all cases, the client will cover shipping and handling costs.
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